Where is my order?

You can find your tracking information inside of your confirmation email.

How long will it take my order to ship?

Please allow up to 2-4 weeks from the time you place your order until the time it is shipped. 

Does Planted ship internationally?

Yes! We ship to almost all countries.

What about international duties and taxes?

Unfortunately, we have no control over these charges, as customs policies and import duties differ from country to country. Any customs or import duties are charged at the time of import at the destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.

Is Planted ethically sourced and sustainable?

We’ve worked hard to ensure that all of our brand partners represent our core values and mission statement. As a result, every item we sell is free from predatory labor practices, damaging environmental operations, or anything else that may hurt our community around the globe! 

Who do I contact about my order?

Please send an email to Support@theplantedcollective.com with your name and order number.